tag:blogger.com,1999:blog-5014075006969917149.post1425393550003544733..comments2024-03-17T05:58:44.116+08:00Comments on Economic Policy: Multi-Lingual Government ServicesUnknownnoreply@blogger.comBlogger1125tag:blogger.com,1999:blog-5014075006969917149.post-35691184292532833312009-07-16T17:25:05.529+08:002009-07-16T17:25:05.529+08:00Government services should be more than multi-ling...Government services should be more than multi-lingual. They should be efficient and effective:<br /><br />That means continuous self-improvement. Not wait for complaints before taking action; nowadays it's more than being proactive. It has become PREactive.<br /><br />That means seeing things from customer viewpoint first. Like government websites - are they up-to-date, useful, confusing or navigation-easy?<br /><br />That means closing the loop on all services. If a request or comment is made, it must be answered in good time, not left hanging in the air and waiting for the customer to call again to enquire. The ball is always in the government's court. And if the answer is negative, the reasons must be given. No customer should be inconvenienced to file an application all over again or penalized for any government bottleneck that caused the customer to take short-cuts; the best way to avoid such problems is to be absolutely efficient from the start, regardless of which administration is running the service.<br /><br />Being able to communicate to constituents in different languages is just one of many aspects for improvement.<br /><br />After all, the government takes care of civil servants using its customers' money without asking whether customers are satisfied with the service provided. There is no satisfaction guaranteed or money back refund policy or even a court of arbitration.<br /><br />Lastly, the civil service is the government's backup support for electoral vote swinging. If the service is bad, and the boss is bad, how can anything be good for the customer who pays both boss and service provider?<br /><br />Especially if the customer is everybody.wallahttps://www.blogger.com/profile/17580252352785040456noreply@blogger.com